How to support and facilitate peer engagement in service provision roles


Key take-home messages
  • Peer support workers offer unique and valuable support to their peers by sharing similar lived experiences, particularly in mental health services and chronic disease management.
  • Peer support workers are motivated by intrinsic desires to improve their own well-being and the well-being of their peers.
  • To engage and retain peers, organizations should reinforce intrinsic rewards for peers, take steps to protect and nurture their health and well-being, and invest in ongoing and frequent training that is focused on both skills and content.
  • Lack of role clarity is challenging for peers. To integrate peer support workers into the workplace, organizations should clarify peer roles and create a culture that highlights the integral services peers provide.
  • The role of monetary incentives in engaging and retaining peers has not been explored in the literature and requires more thought and study.


The Ontario HIV Treatment Network: Rapid Response Service




  • Determinants of Health
    • Social support
  • Population(s)
    • Other
  • Health Systems
    • Delivery arrangements


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