Online mental health counselling interventions


Key take-home messages
  • There are no universal best practice recommendations for the provision of online counselling.
  • Across various platforms, modalities, and populations, study results are varied and often inconclusive with regard to the effectiveness of online counselling.
  • Many technologies exist for providing online counselling, such as websites, videoconferencing services, mobile devices, email, chat, and virtual reality.
  • The evidence suggests that videoconferencing is as effective as face-to-face counselling, with specific guidelines published for its provision.
  • There is evidence supporting the provision of online counselling among elderly and rural populations, and inconsistent evidence among youth.
  • Important ethical concerns that are necessary to consider when offering online counselling include confidentiality, quality assurance, suitability, electronic access, and cultural competence.


The Ontario HIV Treatment Network: Rapid Response Service




  • Population(s)
    • Children or Youth (less than 18 years old)
    • Older adults (>50 years)
    • General HIV+ population
    • General HIV- population
  • Mental Health
    • Depression
    • Psychiatric disorders
  • Health Systems
    • Delivery arrangements


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